What documentation do you provide to help with my school’s GDPR audit?
When completing a GDPR audit for your school, as we are a possible data processor you may want to know more about our approach. This is described in our Cloud Services Provider Checklist, which provides the answers required for such an audit. In the unlikely event that your audit requires more than the information provided in this document, please contact firstname.lastname@example.org and we will be happy to help.
Is DoodleEnglish GDPR compliant?
No voice on DoodleEnglish
If you can hear sound in DoodleEnglish, but not the voice reading out the questions – It may be that you have not selected a voice compatible with DoodleEnglish, to do this:
On an iPad or iPhone, go into Settings > General > Accessibility > Speech > Voices. Choose your language and download from the selection of voices. We think that ‘Serena’ or ‘Oliver’ work most effectively. On Android devices, go to System Settings > Language & Input > Text-to-speech output. Hit the gear icon next to the “Google text to speech” option and click on “Language” in the settings screen.
No sound on DoodleEnglish/DoodleMaths
If the sound isn’t working on DoodleMaths or DoodleEnglish, it is probably a device issue. On iPads in particular, there are numerous ways you can mute your device. There are a number of good device-specific blogs that help to troubleshoot this – as a starting point, try:
I’m having connection problems at school. What should I do?
For the DoodleEnglish and DoodleSpell apps to connect to our servers and retrieve children’s work programs, like any other application it needs to be allowed through the school network firewall. In addition, if it is installed on a PC, it will also need to be allowed through the PC’s Windows Firewall, and possibly even another installed firewall such as AVG, McAfee, Norton etc.
It’s extremely rare for us to have a server issue: we have two load-balanced servers, based in the UK. If there’s an issue on one, traffic is instantly diverted to the other to ensure there’s no service interruption. If you are having connectivity issues, it’s much more likely to be a network/firewall issue.
Troubleshooting firewall issues:
1. Bypass the school network by tethering the PC to a 4G hotspot on a phone. If DoodleEnglish and/or DoodleSpell connects via the hotspot but not the school network, it’s the school network firewall that is the problem.
2. If, in a school, some devices connect (usually iPads) but others don’t (usually PCs), this indicates a firewall issue on the PCs – either Windows Firewall or another installed firewall is not allowing it through.
Fixing firewall issues:
1. If it’s a school network issue, try the following: whitelist https://app.doodleenglish.com, http://22.214.171.124 and all subdomains; ensure ports 80 and 443 are unblocked for the DoodleEnglish and DoodleSpell apps; unblock IP address 126.96.36.199
2. If it’s an issue with the Windows Firewall on the PC, you will need to change the settings on the firewall to allow DoodleEnglish and DoodleSpell through. For Windows 8 and 10, you’ll need to go to Control Panel > System and Security > Windows Firewall > Allow an app or feature through Windows Firewall > Select “DoodleEnglish”
Since all school networks are configured differently, it’s very difficult for us to support firewall issues without visiting your school. We are keen to help though, so if you have any specific questions that haven’t been answered here, please feel free to contact us here.
How is a child’s DoodleEnglish Age calculated?
DoodleEnglish Age is a way of measuring your child’s overall level of understanding. If a child has a DoodleEnglish Age of 7.5, they will be working at the level of an average 7-and-a-half year old.
We calculate this by looking at the point your child is in their work program in terms of the questions they are currently being asked. We then compare this to the average age of other children in our system who are at a similar point in their program.
DoodleEnglish will begin by asking your child questions when they first start using the app and do a number of ‘7-a-day’ exercises. We record the areas where they find questions difficult, until they reach a point where we know enough to construct their work program. At this point, their DoodleEnglish Age will be visible on both the Parent Dashboard and Teacher Dashboard.
How do I change the voice in the app?
Some devices are defaulted to rather dreary and perhaps uninspiring voices, but it is possible to change the voice. On an iPad or iPhone, go into Settings > General > Accessibility > Speech > Voices. Choose your language and download from the selection of voices. We think that ‘Serena’ or ‘Oliver’ work most effectively. On Android devices, go to System Settings > Language & Input > Text-to-speech output. Hit the gear icon next to the “Google text to speech” option and click on “Language” in the settings screen.
What does ‘Unverified Teacher’ mean?
Unverified teachers can still see full functionality of the teacher dashboard but they can only view, edit or message users with logins that they themselves have generated. For security reasons they cannot view, edit or message other students, parents or teachers already attached to their school until they have been verified by a member of the DoodleEnglish team, or by an existing teacher from the school.
How often are DoodleEnglish and DoodleSpell updated?
There are various aspects of the DoodleEnglish system, all of which should work harmoniously together. But as with anything technical, things can go wrong. Our technicians are working all the time, mainly on improvements, but also bug fixes. All our products are tested thoroughly prior to release, and we tend to do an update of our website and apps every 2-3 months containing bug fixes and improvements. With the website and dashboards, minor bugs (by which we mean bugs which give a slightly below-par experience for some users) are fixed more frequently. We have created our content in such a way that any issues with questions and explanations are corrected within 24 hours from being reported – this way we keep content issues to an absolute minimum. Any critical bugs (by which we mean, bugs which affect a user’s work program, or bugs which prevent usage of the app) are always fixed immediately.
What do I do if some of my students already have home accounts?
If some of your students are already using DoodleEnglish at home you can add their existing account to your school so that they do not have to start again with a new account. Ask their parents to link their child to the school through the settings page on the app. They will then appear under ‘Unverified Students’ on the teacher dashboard. You can then verify them, move them to the correct class, and archive their new school account.
How do I link a parent to a student account?
You can link parents to your students’ accounts through the Teacher Dashboard – go into Manage Students, then in Actions click “Link Parent”. Alternatively, parents can link themselves in the app by clicking on “Grown Ups” when the student is logged in.
Why should I link a parent to a student account?
We strongly recommend you link parents to your students’ accounts. This allows parents to view their children’s progress through the Parent Dashboard and play a much bigger part in motivating their child. It also allows them to perform administrative tasks such as retrieving passwords and updating child’s details.
What do I do with “Unverified Students”?
Unverified students are users who have linked themselves to your school. If you recognise them as a member of your class, add them in order to view their progress. If you don’t recognise them, you can hide them in “Archived Students”.
I’m not sure a child’s work is synchronising fully
If this is the case, double check that the device has an internet connection when the pupil logs in and out. When a pupil finishes a session, ensure they log out to guarantee the session has been saved.
How does DoodleEnglish work?
DoodleEnglish mimics the actions of a good tutor. Its in-built intelligence identifies the strengths and weaknesses unique to each child and constructs a work program specific to their needs. It creates an immersive, interactive learning experience for young children, who are simply guided through the programme to the areas they need to work on.
Children open the app and within seconds can be working on short, snappy exercises. Children need to do their ‘7/8/9/10 A Day’ five times a week and a ‘New This Week’ at least once a week, before they can access engaging games and their selected avatar.
How much do DoodleEnglish and DoodleSpell cost?
Schools and teachers can purchase a DoodleSpell only subscription for £2 per child per year, or £79 per class set. A combined DoodleEnglish and DoodleSpell subscription costs £4 per child per year, or £149 per class set.
How do I monitor my students?
Once you get your login you can access the Teacher Dashboard. Here you can set up students, see which students used DoodleEnglish this week, how many questions they answered and see students answer questions in real time. While monitoring in real time, if a student has been inactive for over 4 minutes they will turn red – enabling you to wander over and assist if necessary. Reports show how much work a child has done in the last week and analytics highlights their particular strengths and weaknesses.
How can I reward my students?
On your Dashboard homepage, there is a table showing the Top Doodlers in your school which gives an overview of those students who have earned the most DoodleStars in the past 7 days.
Can students use DoodleEnglish and DoodleSpell at home?
Yes – as long as the DoodleEnglish and/or DoodleSpell apps are downloaded, children can use them at home. They must select ‘Log in’ and enter their school username and password.
Can students use multiple devices?
Any student can log in to their work program from any Android, Apple or Kindle device which has the DoodleEnglish and/or DoodleSpell apps installed, or on the desktop version in the Windows Store. To ensure accurate synchronisation between devices, it’s best to log in/out with a data connection.
Can I change a student’s username and password?
Yes you can change a student’s username and password by logging onto the Teacher Dashboard and selecting ‘Manage Students’, finding the student and clicking on Edit under ‘Actions’.
Alternatively, children can change their username to something more memorable in ‘Settings’ in the app.
The app is at the wrong level for a student, what do I do?
In the case of the app being at the wrong level for a student you can either:
- Wait for the app to adapt to the student’s ability again (this will take a little time).
- Recalibrate. This will remove the student’s work program and will require the student to redo their personalisation. They will also need to answer some questions for the app to relearn their strengths and weaknesses, but they will not lose any DoodleStars.
Does DoodleEnglish require a WiFi connection?
DoodleEnglish can be used with or without a data connection, but if you are switching between multiple devices this works best with a connection.
If your question hasn't been answered, please contact us and we will get back to you.